Phone Virgin Media customer service advisors by calling their freephone helpline completely free of charge. These contact numbers will direct you to either the sales team or the customer services team, depending on which option you select during the call. If you are an existing Virgin Media customer and you have a query about your broadband, phone or TV including TiVo package, or you are having a problem with your service then you should call this helpline. You can report service faults, report damage to Virgin Media infrastructure such as wiring cabinets and get troubleshooting advice if you lose your TV picture, or your picture freezes, on this number. You can also reschedule your Virgin Media engineer appointments by calling this helpline.
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If for whatever reason you're not happy with Virgin Media's Service You can raise a complaint with our team. If you have a complaint, please get in touch via the form below, email, post or by phone 2. You will receive a text message with a complaint reference 3. You will receive a text message confirming your case id and then contacted by a member of our Resolution Team. We aim to resolve your complaint within 10 days and will continue to work with you if it takes a bit longer 5. Our Code of Practice has more information about how we handle complaints.
We're sorry to hear something about our service is making you unhappy. When something has gone wrong, we want to know so that we can put it right as quickly as we can for you. If you have a complaint, check out our formal internal complaints procedure below. Please remember to give us your details, including your account number, address, email and contact number when you do, so we can get back to you as quickly as possible. Visit Contact Us.
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