A great telephone role-play session should have three distinct parts: an introduction, a main theme and finally a summary with a call to action. Feel free to use it as a blueprint or tweak it for your own telephone training sessions. The main theme will be the actual role-play practice and feedback on a specified topic to improve telephone skills and performance.
Do you want to speak better English? This course will help you reach that goal. In this 5 week course, you will learn how to identify and make a strong personal introduction. You will develop and demonstrate the speaking skills for group discussions: how to agree or disagree, how to clarify, restate and summarize.